Terms and Conditions

PLEASE NOTE THAT UNLESS OTHERWISE SPECIFIED, ALL ORDERS PLACED ON EVENTDECOS.CO.UK ARE FOR RENTAL ONLY. THESE ARE NOT PURCHASES. ALL PAYMENTS ARE NON-REFUNDABLE. IF YOU ELECTED TO PAY 30% DOWN, THE REMAINDER IS DUE 2 DAYS BEFORE YOUR EVENT. 

RENTAL TERMS:

  • Use and Return of Rental Property
    The customer and all associated parties agree to use all Eventdecos rental property in a careful and proper manner, comply with all applicable laws and regulations, and return all property on the first business day after the event unless alternative arrangements are listed on the invoice. All rental items must be returned by 7:30 PM the next business day after the event.
    The customer assumes all risk of loss, damage, and abuse to rental property from any cause. Late return fees of 30% will be charged on the second business day, and full replacement costs will be charged to the card on file on the third business day.

  • Product Condition & Customer Responsibility
    The customer acknowledges that the size, design, and quantity of rental property have been selected by the customer. Eventdecos makes no representation or warranty, express or implied, regarding the condition, durability, suitability, or quality of rental items.
    Suppliers, dye lots, seams, and hem styles may vary. Eventdecos is not liable for any loss, damage, or injury caused directly or indirectly by the rental property, any inadequacy thereof, or any defects therein.
    For chair covers, Eventdecos is not responsible for improper fit. No exchanges or refunds are available after pickup or delivery. Customers unsure of sizing are encouraged to request a sample before placing an order.

  • Colour & Appearance Disclaimer
    While all images and colour photos on our website feature our actual items, the customer acknowledges that colour may vary in person due to screen differences, venue lighting, and other environmental factors. Customers may book an appointment to view items in person.

  • Indemnification
    The customer agrees to indemnify and hold Eventdecos harmless from any claim, action, damages, liabilities, or attorney’s fees arising from or connected with the customer’s possession or use of rental property or rental services.

  • Order Verification
    Customers must verify that their order is complete and correct before leaving the store or before the delivery driver departs. Orders are considered accurate if Eventdecos is not notified of discrepancies before 10:00 AM on Friday. EventDecos can assist with discrepancies before that time but cannot be reached after hours or on weekends.

  • Damage & Replacement Costs
    If rental property is not returned or is returned in a torn, burned, stained, or otherwise damaged condition, the customer will be charged replacement fees as follows:

    • Three (3) times the listed (non-discounted) rental rate for tablecloths, table overlays, table runners, and napkins

    • £5 for each chair cover

    • £15 for each table cover

    • £3 for each chair sash/tie
      Specialty item replacement costs may be higher (as listed on the invoice).
      Replacement fees are added to the original rental charges and must be paid upon receipt. Eventdecos retains ownership of damaged linens—payment does not constitute purchase of the item.
      Mold, mildew, candle wax, ink, pinholes, duct tape, staples, glue, or any substance beyond normal use will automatically incur replacement charges.

  • Automatic Damage Charges
    Evidence of the following will automatically result in replacement charges: mold, mildew, wax, gum, glue, ink, marker, crayon, paint, Velcro, staples, pins, bleach, and duct tape.

  • Inspection of Returned Items
    The customer agrees that Eventdecos has 48 hours from the time of return to count and inspect items. Customers may request inspection to be done in their presence, provided this request is made before arrival.
    Photographic evidence of damage will be emailed to the customer, and replacement costs will be charged to the card originally used for the rental.

  • Late Returns & Additional Charges
    Any rental property held beyond the agreed return date is subject to additional rental charges.

  • Deposits, Payments & Order Changes
    A 30% down payment is required to reserve items and lock in pricing. The remaining balance is due two days before the event.
    Order changes may be made up to two business days after the initial order, except for events occurring within 30 days of booking. Items may be added to an order up to two days before the event, subject to inventory availability.

  • No Refund Policy
    All payments are final. No refunds will be issued for cancellations.

  • Charges for Unused Items
    Rental fees apply to all items on the order, regardless of whether they are used at the event.

  • Right to Refuse Orders
    Eventdecos reserves the right, at its sole discretion, to refuse or cancel any order.

  • Shipping Delays
    Eventdecos is not responsible for shipping delays outside of our control. Orders shipped on time but not received in time cannot be refunded for any reason.

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